ADT is a well-known company that provides home security systems and monitoring services in the United States and Canada The company often touts its products’ benefits, with many advertisements claiming that ADT can provide customers with a more secure environment However, ADT’s claims are not always accurate In this article, we will fact-check some of the most common ADT claims.
Claim #1: “ADT is the most trusted name in home security.”
One of ADT’s most common claims is that it is the most trusted home security provider in North America However, this statement is hard to prove and largely subjective It is true that ADT has been around for over 145 years and has over 8 million customers in the United States and Canada Still, there are no independent studies that have been conducted that prove ADT is the most trusted company in the home security space It is essential to note that there are other respected companies in the market that offer excellent services similar to ADT, such as Frontpoint, Vivint, and Protect America.
Claim #2: “ADT provides 24/7 monitoring.”
ADT claims that it provides around-the-clock monitoring services for its customers However, this is not entirely accurate ADT offers three monitoring packages: Basic, Expanded, and Premium While all packages offer 24/7 monitoring, the Basic package only includes monitoring for three essential areas: burglary, fire, and carbon monoxide Customers who want to monitor additional aspects of their home, such as door locks or smart home devices, need to purchase a more expensive package.
In other words, ADT does offer 24/7 monitoring, but it might not be what most customers need Also, ADT costs to have a monitoring connection, and it will sometimes require additional sensors or monitors.
Claim #3: “ADT customers save on their homeowner’s insurance.”
According to ADT’s website, customers can save up to 20% on their homeowner’s insurance when they purchase an ADT security system While it is true that many insurance companies offer a discount for homes with security systems, the exact amount of savings will depend on the insurer and the level of coverage Adt claims. Moreover, ADT doesn’t provide this savings directly Instead, it is a benefit of having a home security system installed at all
In short, ADT’s claim that customers save on their homeowner’s insurance seems to be more closely associated with the general benefit of having any security system, which many other companies can provide.
Claim #4: “ADT provides more than just security.”
ADT claims to offer customers more than just home security services They assert that they can provide remote access control to lights, thermostats, and other smart devices, as well as smoke and carbon monoxide monitoring While ADT does provide these features, it’s worth noting that other companies offer similar or better services, such as Vivint, Frontpoint, and SimpliSafe If a customer wants these additional features, it’s worth comparing ADT’s offering with some of the other competitors’ offerings in the market.
Claim #5: “ADT has a mobile app for easy monitoring.”
ADT claims to provide customers with a mobile app that allows them to keep an eye on their home while away The ADT mobile app can perform various tasks, including arming and disarming the ADT system, adjusting lights, and viewing live video feeds.
While this is true, not all ADT customers have access to the mobile app The app is only available to customers who have an ADT Pulse package, which starts at $52.99 per month and requires a three-year contract Not all ADT customers may want to pay for this additional package, especially if they are not interested in the mobile app features.
Conclusion
While ADT is indeed a respected name in the home security industry, its claims are not always accurate While it offers great security systems, customers should carefully research all of the company’s offerings As with any significant purchase, it is critical to compare the cost and benefits of ADT’s services with those of its competitors.
ADT’s claims that it is the most trusted home security provider and that its services save customers a significant amount of money on insurance should be taken with some skepticism Potential customers should consider the cost of ADT services alongside their competitors to ensure that they are getting the best deal and what is right for their specific home’s security needs.