Hallmark Hotels is a hotel chain operating across the UK with sites in Manchester, Liverpool, Cambridge, Gloucester, among other locations. Like any other hospitality and leisure provider, the company has recently faced an unprecedented challenge due to the COVID-19 pandemic. Needless to say, the pandemic forced many people to cancel their travel plans, and Hallmark Hotels wasn’t immune to this phenomenon.
Many clients who had reserved stays in Hallmark Hotels had to cancel their bookings for reasons beyond their control. In response, Hallmark Hotels had to implement new policies and processes to deal with the growing number of refund requests. Here’s a closer look at Hallmark Hotels refunds and everything you need to know.
Cancellation and Refund Policies
Cancelling a reservation at Hallmark Hotels is pretty straightforward and can be done online or over the phone. However, how much money you can get back heavily depends on when you cancel your reservation. Typically, Hallmark Hotels has defined a standard policy that differentiates between cancellation times:
– More than seven days before the arrival date: Hallmark Hotels will refund the full amount of the reservation.
– Seven to two days before the arrival date: Hallmark Hotels will refund half of the total amount.
– Less than two days before the arrival date: Hallmark Hotels will not provide any refund.
In addition to this standard policy, Hallmark Hotels has implemented new refund processes for reservations that were supposedly non-refundable. This policy acknowledges that the COVID-19 pandemic is an exceptional circumstance and tries to maintain a balance between the company’s needs and customers’ rights.
Hallmark Hotels created a COVID-19 Refund Waiver that applies to reservations that were originally non-refundable. As long as the reservation was booked directly with Hallmark Hotels (i.e., not through a travel agent), the waiver allows customers to cancel their bookings and receive a credit for the total amount paid. This credit can be used to book any stay at Hallmark Hotels until the end of 2021.
How to Request a Refund
If you had to cancel your reservation and are eligible for a refund according to Hallmark Hotels policies, you can request it by emailing the Reservations Team at [email protected]. You will need to provide proof of your booking and the circumstances that led to the cancellation.
As mentioned before, the COVID-19 pandemic has generated an unprecedented number of cancellations and refund requests. Therefore, getting in touch with Hallmark Hotels’ customer service team can be difficult and time-consuming. You can expect delays and slower-than-usual response times.
However, don’t give up, as Hallmark Hotels is committed to doing the right thing by their customers. According to the guest reviews published on platforms like Trustpilot, Hallmark Hotels has generally succeeded in honoring their refund policies and solving customers’ problems.
Conclusion
Overall, Hallmark Hotels refunds have been handled well during these difficult times. While there are inevitably some delays in processing refunds, customers have largely praised the hotel company for its responsiveness and its efforts to accommodate the changing travel situation. Remember that Hallmark Hotels’ standard refund policy applies to cancellations made before the COVID-19 pandemic. For reservations canceled due to the pandemic, the COVID-19 Refund Waiver provides a suitable alternative that is beneficial to both parties.
If you are in doubt about your eligibility for a refund or haven’t received your refund yet, contact Hallmark Hotels’ customer service team, who will be happy to assist you in any way they can.